Clik here to view.
Tips for Outsourcing Buyers in Setting Expectations around Future Service |...
“What was horrible about our outsourcing relationship in the beginning is that our expectations were unclear. That’s a horrible formula for success.” The person stating this assessment described a...
View ArticleClik here to view.
Seven Action Areas to Strengthen an Outsourcing Relationship | Article
An outsourcing provider’s quality of services and the achievement of the agreed-upon mutually beneficial objectives are essential to success. But there are additional actions that service providers and...
View ArticleClik here to view.
BPO Study's Surprising Findings on Value and Long-Term Intent in Outsourcing...
Buyers of outsourcing services want their service providers to invest in technologies that bring continual improvement to the outsourced processes. Providers want to invest only where it is also...
View ArticleClik here to view.
Biggest Challenges in Maintaining Superior Service Levels in Outsourcing...
Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because their deals often lack one or more elements that are foundational to success. And all...
View ArticleClik here to view.
Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence...
Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards Events to be held May 24th in Grapevine, TX DALLAS, April 11, 2012 ─ Outsourcing Center, the leading resource of...
View ArticleClik here to view.
A Merger, a Consolidation and a Transformation: The Critical First Steps |...
16th Annual Outsourcing Excellence Awards – Best ITO: Towers Watson and Dell Services “The biggest mistake companies make is picking a provider and then treating them like a vendor. You can hire the...
View ArticleClik here to view.
Going Where No Company Had Ever Gone Before: The World’s Largest Procurement...
16th Annual Outsourcing Excellence Awards — Best Financial Services: Deutsche Bank and Accenture 16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture “Working...
View ArticleClik here to view.
The Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long...
16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto is a leading international mining group, and at almost 200,000 invoices a month, is...
View ArticleClik here to view.
A Pioneering HR BPO Engagement Succeeds through "The Simplicity of One"| Article
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by change requests and contract management, we can sit down and talk. That is what makes...
View ArticleClik here to view.
Ben Trowbridge Innovator of the Year
Ben Trowbridge Cybersecurity Technology Board Member Ben Trowbridge, EY Global Cybersecurity Managed Services Leader was awarded the 2019 Innovator of the year award. Now in its third year, the...
View Article
